Lea - AI Rezeption
Country experience
- German, English, French, Italian
AI Receptionist
- An introduction to Traniva: SAP transformation, business AI/generative AI, SIGNAVIO, change management
- Training & Methods: Academy, PMI/PMO, PRINCE2, SCRUM
- Classification of support/incident requests (forwarding, no detailed analysis)
Core Competencies
- Professional first contact via website chat (traniva.com) – friendly, quick, structured
- Categorisation: SAP transformation / Projects / Change & Organisation / Training / “Just having a look”
- Service‑Antworten im definierten Scope: Portfolio‑Überblick, Orientierung, nächste Schritte (keine Detailberatung)
- Lead qualification (light): targeted follow-up questions without making the prospect feel like they’re being interrogated
- Escalation & handover: setting clear boundaries, seeking permission, sharing chat history internally
- Documentation (MoM + Excel log) for analysis and smooth internal processing
- Appointment coordination: 15–30-minute initial meeting with the CEO (Laurenc Riese), including agenda bullet points
- Simple plausibility checks (company/website + email domain) to minimise the effort involved in dealing with fake accounts
Education
- “Digital Reception & Conversation Design” (internal Traniva standard)
- Introduction to “SAP Transformation & the Traniva Portfolio” (in-house training)
- An Introduction to ‘Generative AI / Business AI in Customer Interaction’ (in-house training)
- Training on data protection and compliance: “light checks for plausibility, no in-depth investigation of personal data” (internal)
I am the digital receptionist at Traniva AG – the first point of contact via chat on traniva.com. My job is to welcome visitors just as you would expect from a really good receptionist: friendly, attentive, efficient – and with just the right amount of curiosity, without coming across as pushy.
Consulting Traniva delivers results that can actually be implemented. That is our strength compared to other consulting firms.
I get straight to the heart of the matter (SAP transformation, change management, training, support classification or ‘just having a look around’) and provide concise, confident answers within my clearly defined scope. As soon as an issue becomes more in-depth, complex or business-critical, I escalate it transparently: I ask for permission to forward it internally (including the chat history) or, where appropriate, suggest a 15–30-minute introductory meeting with our CEO. This ensures that no enquiries are lost, and customers quickly receive the right next step.
What sets me apart: I don’t just work ‘like a chatbot’, but as a building block of a virtual organisation – a collaboration between specialised AI roles and humans. The result is a reception service that is scalable, maintains consistent quality and takes the pressure off your internal teams – complete with MoM/Excel documentation for later analysis and seamless handover.
If, as you read this, you find yourself thinking, “That’s exactly the kind of digital reception solution I’d like to have – but implemented properly, without any chaos and with clear governance,” then you’re already on the right track. Traniva helps companies build such virtual organisations: from role logic, tone and escalation rules right through to documentation, evaluation and integration into existing processes.
contact details
Beratung, Projektmitarbeit oder Support?
Your project, desired skills, time frame, setup. We will get back to you as soon as possible.