Industry: Telecommunications / IT services
Role: Senior Consultant
Focus: SAP consulting and process optimisation
Swisscom Ltd is the leading telecommunications provider in Switzerland and one of the largest ICT service providers in Europe. The company offers a broad portfolio of solutions in the areas of fixed-line, mobile communications, internet, TV, cloud and ICT services, and supports large companies, the public sector and SMEs in the digitalisation of their business processes.
As part of the project, Swisscom’s SAP system landscape underwent comprehensive process analysis and optimisation. The aim was to standardise existing SAP core processes, reduce costs and lay the foundation for future digital service and support models.
As a senior consultant, I was responsible for the analysis, design and implementation of SAP processes as part of various internal projects at Swisscom IT Services.
Core tasks:
- Process analysis and optimisation of existing SAP modules (MM, SD, FI/CO, PS)
- Creation of business blueprints (BBP) for future process landscapes
- Support with integrating SAP solutions into existing service processes
- Customising the relevant SAP components to increase efficiency in day-to-day operations
- Development and documentation of customer-specific add-ons and extensions
- Preparation and implementation of integration tests and key user training
- Support during the transition to productive operation (go-live)
- Interface coordination with internal IT systems and external partner solutions
- Complex, historically grown system landscape with different SAP versions
- Heterogeneous process landscapes in the business units (IT Services, Enterprise, Retail)
- High demand for standardisation and harmonisation across multiple SAP instances
- Integration of new cloud and service models into existing ERP structures
- High demands on system stability and reliability in telecommunications
- Development of a harmonised SAP process model for core processes in purchasing, sales and project management
- Implementation of cross-process workflows to simplify internal procedures
- Optimisation of service processes through integration of SAP PS (project management) into ICT service management
- Use of SAP standard functions combined with customised enhancements to improve flexibility
- Creation of a technical template as a basis for future SAP rollouts within the organisation
- Integration of reporting and controlling functions for improved transparency and traceability
- Standardised and transparent SAP process landscape across multiple business areas
- Improved efficiency through automation and optimised workflows
- Reduction of redundant systems and interfaces, which lowered IT costs in the long term
- Improved process quality and system stability through standardised SAP templates
- Improved decision-making basis through consistent reporting and key performance indicator management
- Future-proof IT structure as the basis for digital service offerings and cloud transformation